Home' Australian Ageing Agenda : AAA Jul-Aug 2013 Contents AAA: WHAT WAS THE
'PROBLEM' WHIDDON GROUP
WAS SEEKING TO ADDRESS
WITH A TECHNOLOGY
Llyr Otto, Clinical Risk Manager: Our
clinical documentation was still completely
paper-based. This presents a number
of risks. Firstly, if there is a disaster or
emergency at a facility, all documents and
records will be lost. Secondly, accessibility to
paper-based records isn't necessarily as good
as it could be if it was electronic, and from a
governance and risk management point of view, it was a way to
make clinical records available to everyone who needed them.
AAA: WHAT ARE THE ADVANTAGES OF AN
LO: The reality is we live in an electronic age and lots of health
partners we work with would ask us for records and information
electronically. This is especially important when we are looking
to provide a seamless approach to client care; whether the
client is in a hospital, residential care or community care
setting. The other advantage of easy accessibility is that people
can have access to records at the point of care.
Having an electronic client relationship and clinical record also
meant we could protect client privacy effectively. AutumnCare,
the software we implemented uses a hierarchical password
system where different levels of staff only see what they need to.
The password protection and time out elements of the system
also mean client records are not left open to perusal like paper-
based files could be.
Regan Stathers, ICT Manager: We are finding clinical issues are
now easier to identify and address; clinical care has become a more
proactive, rather than reactive mechanism, through technology.
AAA: HOW DID YOU DECIDE ON A
LO: The organisation looked at a number of technology partners
and felt that AutumnCare was the most suitable and could be
adapted to meet what Whiddon needed. We didn't want to change
our processes to suit AutumnCare, we wanted
the software to suit Whiddon processes. We are
a very systems-orientated organisation.
AAA: WHAT WERE THE
MAIN BARRIERS YOU
ANTICIPATED WITH SUCH A
BIG TECHNOLOGY PROJECT?
Regan Stathers, ICT Manager:
AutumnCare is a primary system that reaches
more than 1500 people. All of Whiddon's care
staff use AutumnCare. Challenges for the
organisation are user loads, and supporting
employees to take up the system.
We did initial surveys to understand employee skill sets, and
we are now doing post-implementation surveys to understand
what the original barriers were, and if we have overcome these.
AAA: WHAT DID YOU DO TO SUPPORT
EMPLOYEES NEW TO TECHNOLOGY?
LO: All sites implemented a champion program, and they also gave
people one-on-one training at the level they needed. The training
process is still continuing and in cases where the Deputy Director
Care Services identifies training needs, they go back and do another
one-on-one session with the team member. We also distributed
the AutumnCare newsletter to create an intentional electronic
community around the system. Communities of practice are the
way we can encourage people to be engaged and motivated, and
understand that it's good for them to ask questions.
AAA: WHAT ADVICE WOULD YOU GIVE TO
OTHER ORGANISATIONS CONSIDERING
TAKING THE TECHNOLOGY PLUNGE?
LO: I would do it quickly. I think running a double record (paper
and electronic) is a huge risk, both clinical and corporate. I think
that you need to put a really good change implementation process
in, put dates in, and staff it appropriately- understand that there
will be a swell in resources while they are making these changes. n
Llyr Otto is the Clinical Risk Manager and Regan Stathers is the ICT
Manager at The Whiddon Group. They are presenting their story at
this year's Health Informatics Conference (HIC) in Adelaide in July.
32 | JULY -- AUGUST 2013 | AAA
Over two years, NSW
provider The Whiddon
Group implemented its
first-ever electronic clinical
documentation system across its
23 residential care sites, training
more than 1500 employees and
installing 110 laptops. AAA
talks to Llyr Otto and Regan
Stathers about the journey
of implementing a wide-scale
The Whiddon Group
Assistant in Nursing,
Brenton Blanch with
client Rex Wilcox.
Links Archive AAA May-Jun 2013 AAA Spt-Oct 2013 Navigation Previous Page Next Page