Home' Australian Ageing Agenda : AAA Mar-Apl 2012 Contents lives with the client and is providing hands-on
care, for example a spouse or daughter), or
has a situation where the family carer visits
daily or weekly, the carer can make a call and
let the case manager know what they are
observing at home.
Family carers provide a different perspective
on the care situation, and clients may be
more open with family carers about issues,
more upfront about what is concerning
them and what they are having trouble with
The Family Carer Module really is "the carers'
phone" -- it assists families to feel a part of
the care team and recognises the pivotal role
FOR HACC AND
Are you a HACC Coordinator or retirement
village manager who would like to keep track
of the wellbeing of your clients or residents?
The Wellness Module has been developed
as a result of successful consultations with
HACC providers in Western Australia. Care
Coordinators or Retirement Village Managers
receive regular information directly from their
clients and residents who make a self-report
plan covering all major health domains. This
allows older people to be actively involved in
maintaining their independence and wellness
in the home environment.
Care workers can also be involved in feedback
of the wellness of the people they support.
This gives a fully rounded perspective for
HACC and independent living providers.
PERSON CENTRED MODULE:
FOR DISABILITY SUPPORT
Are you a disability support provider who
would like to engage the people you support
and your support workers to regularly assess
the achievement of person-centred goals?
The Carers' Phone team is currently working
with highly regarded providers of person-
centred care in WA and Victoria to develop
this module. People with support needs can
be engaged in evaluating how their person-
centred plan is going. The person and their
support worker can respond to The Carers'
Phone questions together, providing a clear
picture of whether the goals are being
achieved to enable genuine community
CONSUMER DIRECTED MODULE:
FOR CLIENT OR CARER
Are you a provider of consumer or carer-
directed care who would like an improved
approach to consumer involvement in care
This module has been developed for clients
directing their own care packages or for
carers who are directing a care or respite
package for a family member. Both the case
manager and the client or carer can log into
The Carers' Phone and view feedback from
support workers, allowing for better shared
care decisions and more integrated care
WOULD YOU LIKE TO
KNOW MORE ABOUT
For more detail about any of these modules,
contact The Carers' Phone team to discuss
our very reasonable fees that include well
developed Training Packs and User Manuals.
Ongoing subscription costs can be reduced
according to the number of clients involved.
There are real economies of scale for large
providers as well as great value for money for
The Carers' Phone team is also always keen to
hear from providers who wish to work with
us to continue to refine and improve these
FEATURES OF THE
A subscription to The Carers' Phone includes
exciting features such as:
The Carers' Phone Help Desk. This provides
reliable technical assistance and is coordinated
by a qualified community nurse.
The Carers' Phone Manual. This manual is
available for the Residential Care, Community
Care and Family Carer Modules. It is easy to
reference and regularly updated.
User Group sessions are held every six
months in major centres across Australia.
iPad and iPhone applications
And, in response to client feedback, coming
Integration of The Carers' Phone with the
best available client management software
currently on the Australian market.
MORE ABOUT THE TEAM
BEHIND THE CARERS' PHONE
The Carers' Phone has been developed by
Verso Consulting, an Australian business
committed to aged care, disability support and
health and community support sectors.
Verso's team is made up of skilled consultants
offering specialised support services in many
areas, including capital projects, industrial
relations, information technology and
The company specialises in community care,
home-based services, community development
projects, community capacity building and
consulting within local communities.
Verso's vision is to be the leading specialist
consulting group for the community and care
sectors across Australia. This vision includes
an intention to develop a unique range of
products to support continuous improvements
in service delivery and care practice within a
wide range of human service programs.
FOR MORE INFORMATION
ABOUT THE CARERS'
PHONETM VISIT WWW.THE
READY TO TRY THE
If you would like to know more
about The Carers' Phone and what
it can do for your staff, your clients
and your organisation, please
contact Matthew Purtell on
0402 484 850 or Mollie Sullivan
on 0407 093 355. Or you can email
Matt at matt@thecarersphone.
com.au, or Mollie at mollie@
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