Home' Australian Ageing Agenda : AAA Nov-Dec 2016 Contents SPONSORED FEATURE
As of this year 24/7
onsite nursing care
has been introduced
In order to provide additional holistic care, Goodwin is
currently looking to employ its own physiotherapist and other
allied health professionals to work onsite in its residential care
facilities and with home care clients.
These professionals will be in addition to those who already
work in Goodwin's Health and Wellness Centre (see page 35).
In a similar vein, Goodwin is also participating in a project with
the University of Canberra to trial an onsite pharmacist within
one of its residential facilities.
The pilot will focus on the operational side of medication
management and upskilling nurses. It will include specific
projects centred on antibiotic stewardship and medication
specific review, including antipsychotics and benzodiazepines.
HAPPY STAFF, HAPPY RESIDENTS
Goodwin has also looked to support career pathways for
those staff who work outside of the clinical area, such as chef
apprenticeships or front-of-house staff.
The aged care provider is also facilitating opportunities for
staff who have an interest in crossing over to other areas. Levy
notes one personal care worker who recently moved across to
become a training officer.
"We've committed to her professional development in gaining
the skills and qualifications that she will require," Levy says.
"We invest a lot in our staff and we want to keep them. If we
can progress their career through the different services we offer,
then that's a good thing. "
For Levy, it's also important that Goodwin invests in its
volunteers in the same way it does its staff.
"We appreciate them coming in so we are going to invest back
in them. If that turns into an employment role, then that's an
More than anything else, Levy says successful development as
an organisation is driven by good communication: sharing your
vision with your staff, as well as listening to staff about what they
want from their workplace.
Informed by the results of a staff survey, Goodwin has
recently rolled out a range of new initiatives with a view to
improve organisational culture and staff retention. "It was about
communicating and listening to what they wanted," says Levy.
"What did they want to see in the workplace and what were
their expectations of Goodwin as an employer."
One such program is Goodwin's staff wellness program, which
involves regular activities and health information sessions.
For more than 60 years, Goodwin, a community-based, not-
for-profit organisation has been providing Canberra and its
regional communities with experience-driven independent living
villages, reliable and innovative in-home care, and superior
standard residential aged care facilities.
Goodwin runs four independent living villages, four residential
care facilities and three Day Clubs across Canberra/Queanbeyan.
It also serves more than 850 home care clients in the region.
Phone: 02 6175 5100, Email: firstname.lastname@example.org
One recent wellness activity focused
on stress relief. Staff were able to go
off the floor for 10 to 15 minutes during
their shift and were led through basic
exercise and relaxation strategies, such
as breathing techniques. Yoga sessions
are planned next.
Experts from external organisations
also regularly provide one-off health
sessions on topics such as maintaining
a healthy heart, quitting smoking or
Levy says all facets of the wellness
program have taken off "fantastically."
"[Staff] absolutely love it. They love
getting behind it and they're happy,"
Another new initiative is an employee
benefits scheme that sees Goodwin staff
receive discounts at a range of businesses
around Canberra, including childcare
services, financial services and shops.
"It's about acknowledging your people,"
Acknowledging staff also means
recognising and celebrating their
diversity. At many sites, up to 50 per cent
of Goodwin's staff are from multicultural
backgrounds, and the organisation
celebrates this through regular cultural
"The staff come to work dressed up in
traditional cultural dress," says Levy. "We
decorate the facilities and the residents
can get dressed up too that if they like."
Other very popular multicultural days
across the facilities saw employees bring
in dishes representing their own culture,
to share with workmates.
Since introducing these initiatives for
staff, Levy says that overall she has seen a
much more engaged and satisfied workforce.
In particular, she says recent results
from a staff survey were very positive.
"The results: they love Goodwin. They
love what they do; they think that we're
a generous employer. We communicate
well, however we still face the challenge
of continuous communication with mobile
carers. They feel that they have fantastic
opportunities for training, that they have
opportunities to learn. That we're flexible,"
"If you have happy staff, you're going
to have happy residents." n
"An employee benefits scheme sees
Goodwin staff receive discounts at a
range of businesses around Canberra,
including childcare services, financial
services and discounts at shops."
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