Home' Australian Ageing Agenda : AAA May-Jun 2017 Contents For further details please contact our
Health Services Manager – Maureen Lumello
on 1800 801 200 or
For over 20 years, Tender Loving Cuisine has been servicing the community
with award winning, home delivered meals.
Tasmanian Salmon with Florentine Sauce
— Tender Loving Cuisine —
an approved meal supplier
for CDC and NDIS Packages
75 nutritionally balanced meal choices, many of which are
Heart Friendly, Diabetes Friendly and Gluten Free
Available to clients at any level of a Home Care Package who
meet the eligibility criteria for assistance with nutrition.
Split payments as per the government guidelines are available.
Guidance to maximize NDIS client plans
Delivery to over 3,200 suburbs in NSW, ACT, VIC and QLD
What are the main areas you procure and are
he procurement team is responsible for procuring
all products and ser vices used across and within
our businesses. These include, but are not limited
to, food, crocker y and cutlery, furniture, bedding,
medical consumables, medical equipment, janitorial products,
uniforms, utilities, vehicles and general office equipment.
How many facilities, residents and staff are within
your procurement remit?
Bupa has 71 aged care homes located across Queensland,
New South Wales, Victoria, South Australia and Tasmania.
Our 9,600 people care for close to 7,000 residents. We are
also making our ser vices available to the community through
our first medical and wellbeing centre, which is co-located
with our aged care home in Sydney’s Seaforth.
Which areas of operations do
you outsource and which areas are covered in-house?
Our postal service is outsourced.
What are the key procurement challenges your
organisation is facing?
We’re fortunate we don’t have shareholders meaning any
profit is re-invested to deliver on our purpose of longer,
healthier, happier lives. This is an incredible motivator
when it comes to the challenge
most procurement teams face,
including ours: procuring goods and
ser vices of the right quality at a fair
and sustainable price. In addition,
finding suppliers who can work
with us across our locations which
are geographically spread can be a
What strategies do you use to
address these challenges?
Strong relationships with our supply partners or potential
supply partners are critical. We utilise preferred supplier
agreements and develop product or ser vice catalogues for
our local home managers to use when ordering mostly
online from our suppliers. We also look to lock in prices for
longer periods to provide certainty both for our business and
How do you use technology to assist
To minimise cost, timeframes and potential for double-
handling, we tend to utilise online ordering through our
supplier portals. This enables our local home managers to
purchase direct as per our catalogues, with orders going
directly into supplier enterprise resource planning systems and
generating orders in-house.
Where and how do you achieve efficiencies
There’s no room for set and forgot in procurement.
The expectations and needs of our residents, people,
communities and other stakeholders are continually
changing, as are clinical and other practices that form part of
our customer offer.
Accordingly, our needs and expectations for goods and
ser vices change. Investing in our suppliers with time and
energy so they know our customers and know our business
means they can work beside us in partnership. This creates
focus on solutions that really meet the needs of our customers
and people, rather than a ‘sell’ mentality that can waste time.
Beyond that, it’s about standardising, consolidating and
rationalising what we procure, and having fall-back plans in the
event something unexpected happens.
Do you have any advice for your counterparts
regarding aged care procurement?
Finding solutions for both your external and internal customers
for example, by having clearly defined catalogues our people
are not wasting time buying products that are not fit for purpose,
in turn reducing product returns, processing of credits, and total
cost in our business. n
‘Strong relationships are critical’
ALLAN CAWOOD, procurement manager for Bupa Aged Care Australia,
answers our questions on aged care procurement.
“We utilise preferred supplier
agreements and develop product or
service catalogues for our local home
managers to use when ordering
mostly online from our suppliers.”
48 | MAY–JUNE2017
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