Home' Australian Ageing Agenda : AAA Nov-Dec 2017 Contents Staff profile
Peter Newing, Chief
is responsible for all
aspects of IT at PAC
including supporting IT
projects and maintaining
all IT systems. He sees
his primary role as ensuring the IT systems and
solutions assist care workers to become more
effective in their roles and offer older people an
improved quality of life.
The diverse nature of working in the
organisation is a big plus, says Newing. “Being
part of a small team that operates across the full
range of business, from supporting care workers
in the residential aged care facilities to mobile
workers visiting older people in their homes and
back-end business processes such as payroll,
finance and human resources.”
As Manager, Human Resources, Julie Shearman’s
role concentrates on building a value-based culture.
Her first priority is to strengthen staff capability and
capacity to deliver quality, people-centred care.
“PAC is changing to a path that leads to values-
based growth. For our staff this means putting in
place new people-centred technologies and learning
opportunities that enables us to continue to improve the aged care services we
deliver to our clients,” Shearman tells AAA.
As for what a new PAC employee would learn from working with her,
Shearman says “involvement in a wide range of projects and programs across
our sites in NSW and the ACT. There are job opportunities developing in both our
Home Care and Residential businesses and these will be expanded in 2018”.
Shearman says PAC is setting the pace when it comes to innovative ideas.
One of these is the launch of the organisational values program that will focus
on engaging staff and residents in growing a positive work culture.
will make other countries view Australia as a
leader in aged care.”
Sean Baskett, who brings 25 years of working in
hospitality to his role as General Manager of The
Terraces, describes it as a wonderful opportunity
to provide care and accommodation to new
clients, with a commitment to excellence in
ser vice and care.
“I listen. I enjoy the company and
conversations with our older community because
they help me put my own life in perspective,”
Baskett tells AAA.
Baskett says the new facility has drawn on PAC’s
75 years in aged care to bring it to fulfilment.
“The technology and thought that has gone
into the design and operation provides our
team with the tools and efficiency necessar y
to focus on personalised care,” he says. “With
projects such as The Terraces, the organisation
is providing new and exciting opportunities to
participate in giving care to older people and
helping to meet one of the greatest needs for
our current and future society.”
The Paddington project will see a new
100-bed residential care facility along with 79
retirement units. When the project is completed,
Baskett expects it will provide many new jobs in
nursing, dementia, palliative, complex medical
and respite care, recreational activities, concierge,
catering and cleaning.
“We will also have a new leadership team
comprising myself and the residential care,
retirement living and building facilities managers
and an executive chef and chaplain.”
He says a construction project of this size
encounters challenges and one of these has
been restoring the heritage Scottish Hospital
into 13 residences, which is a “ver y sensitive
undertaking,” says Baskett. “We are also
relocating our existing residents from the old
Paddington residential facility into the new
building in November.”
In the IT space, PAC is providing better
access to information through online cloud-
based tools and portals. It is also piloting a family
and client portal that will allow clients and their
family access to home visitation schedules and
other relevant documents online.
“Today’s residential aged care facilities are
full of new technologies that are intended to
make the facility more comfortable, secure and
welcoming for our clients and visitors.”
Mentoring staff comes into his role too.
“I guide team members on how to provide
exceptional service and ensure they have the
training, tools and support necessary to deliver
these goals to the organisation.”
His advice to those entering the aged care
industr y is to open their hearts and minds as
to how their contribution can provide for a
community that is in need of care.
“You can work in a role that gives you the
satisfaction that you are having a daily impact on
the quality of life for many people. Aged care is
a growth industry and the increase in our aged
population presents many career development
opportunities and the real chance to make a
difference,” Baskett says.
Baskett decided to enter the industr y after a
life-changing situation resulting from the serious
illness of a family member.
“It brought me back from China and my
career as an international hotel general manager.
Spending time in the hospital and care facilities,
along with hearing stories from family and
friends about their needs for care really opened
my thoughts as to what a critical and rewarding
career working in aged care could be.
“I am passionate about establishing a culture
in the workplace where people want to come
to work and do their best, grow in their roles
and be recognised for their efforts. I want our
residents to receive genuine care from our team
and for ever yone to feel valued as a member of
our Terraces Paddington family.” n
PO Box 2196, Strawberry Hills NSW 2012
02 9690 9333
“We have an
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